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FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.



Do you ship all over the world?

Yes, absolutely. We ship worldwide.



Where do we ship your product from?

Our offices are located in the Paris region, in France. Our international warehouse is located in China.



Do you provide product tracking / tracking information?

Yes, wait 3 days after your order and ask us via email at info@naturelle.store



Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.



I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@naturelle.store and we will send you a similar replacement item as soon as possible.



Where are you located?

We are located in Essonne, France



I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: info@naturelle.store



Do you have a return policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our return policy: https://naturelle.store/pages/politique-de-retour